Legal Documentation

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last Updated: 13/11/2025

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1. Introduction

Essential

V-Accel AI Dynamics Pvt Ltd (“V-Accel”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard data across our custom software solutions, SaaS offerings, and consulting services (“Services”).

By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide

Name, email address, and phone number
Company information and professional role
Payment information (processed via secure third parties)
Project requirements, uploaded assets, and communications

B. Automatically Collected Data

Our websites and platforms capture telemetry to keep your experience secure and reliable:

Device and browser metadata (IP, OS, user agent)
Usage logs and interaction events across our SaaS platforms
Cookies, session identifiers, and diagnostic data
Performance analytics and telemetry

C. Third-Party Integrations

With your authorization we may receive:

Platform identifiers from integrated CRMs or tools
Account metadata required for automation
Operational data that powers requested integrations

We only process information that is necessary to deliver or improve the Services you requested.

3. How We Use Your Information

We use collected information to:

Deliver, maintain, and improve our Services

Configure SaaS features and custom solutions

Provide support, onboarding, and success enablement

Process payments and manage subscriptions

Monitor reliability, security, and performance

Send transactional updates or compliance notices

Fulfil legal, contractual, or regulatory duties

We do not sell personal data. Processing is strictly for delivering our Services or fulfilling legal duties.

4. Legal Bases for Processing

Global Compliance

Because we operate globally, the following legal bases may apply:

Contract performance (providing the Services you request)
Your consent (where explicitly required)
Legitimate interests (security, analytics, product improvement)
Compliance with legal obligations
Protecting our platform and users from fraud or misuse

5. Data Sharing

We share personal data only with trusted parties who help us deliver the Services:

Infrastructure, hosting, and security providers
Billing and payment processors
Project vendors engaged to deliver scoped work
Third-party integrations you explicitly authorize
Regulators or authorities when legally required

We never disclose information to advertisers or unrelated third parties.

6. International Data Transfers

Important

V-Accel uses global infrastructure. When data leaves your region, we rely on Standard Contractual Clauses (SCCs), adequacy decisions, or comparable safeguards to keep information protected.

Your responsibility: ensure that sending data to us complies with the laws of your jurisdiction.

7. Data Retention

We retain personal data only for as long as necessary for:

Active service delivery and account management
Contractual or statutory retention periods
Security, auditing, and troubleshooting requirements
Regulatory or financial record keeping

You may request deletion unless we must retain data for legal obligations.

8. Security Measures

We implement layered technical and organizational safeguards:

Layered Security

Defense-in-depth controls across infrastructure and code.

Encryption

Data encrypted in transit (TLS) and at rest.

Access Controls

Least-privilege and role-based permissions.

Monitoring

Continuous logging, monitoring, and alerting.

Audits

Regular assessments and compliance checks.

Secure SDLC

Security reviews baked into development workflows.

No security control is foolproof. Please secure your credentials and notify us about suspicious activity.

9. Your Rights

Depending on your location, you may exercise the following rights:

Access the personal data we hold about you
Request corrections or updates
Request deletion or restriction of processing
Port your data where technically feasible
Object to certain processing activities
Withdraw consent (where consent is the lawful basis)
Lodge a complaint with your local authority

We will honor valid requests in accordance with applicable regulations.

10. Cookies & Tracking

We use cookies and similar technologies for:

Authentication & sessions

Preference storage

Analytics & performance

Security & fraud prevention

Product personalization

You can manage cookies in your browser settings, but disabling them may limit functionality.

11. Children's Privacy

Our Services are intended for professionals aged 18+. We do not knowingly collect information from minors. If you believe a minor has provided data, contact us so we can remove it.

12. Third-Party Links

Our digital properties may link to external resources. We are not responsible for the privacy practices or content of those third parties and encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When we do, we will revise the effective date. Continued use of the Services indicates acceptance of the updated policy.

14. Contact Information

For privacy inquiries, data rights requests, or compliance matters:

Email

info@v-accel.ai

Address

V-Accel AI Dynamics Pvt Ltd

No:04, Ground Floor, Tidel Park

Rajiv Gandhi Salai, Taramani

Chennai - 113